Question 1

Where is your clinic located?

Accepted Answer

My clinic is located in Block A, Erindale Business Park, 4 Lansell Street, Wanniassa.

As you drive into the complex, you’ll see the blue and white graphics on the front window of my clinic, to your left. Please enter through that external door.

If I’m with another client, a sign will be on the door asking you to wait. I’ll either open the door or send you a text message at your appointment time to welcome you in.

I also offer online sessions for clients anywhere in the world (English-speaking).

Question 2

How long are appointments?

Accepted Answer

A standard session runs for 50 minutes and begins on the hour.

If you feel you may need extra time, extended sessions can be arranged by request.

Question 3

Can I see you under a Mental Health Care Plan?

Accepted Answer

No. Counselling for individuals, couples, or families at this clinic is not eligible under the Australian Mental Health Care Plan (MHCP) and must be privately paid.

That said, if you see a psychologist under a MHCP, Medicare allows you to claim a rebate. The Australian Psychological Society (APS) recommends a standard fee of $318 for a 46–60-minute consultation (2025–2026)

As of 1 July 2025, Medicare rebates are:
$145.25 for a session with a Clinical Psychologist
$98.97 for a session with a General Psychologist

This means, for example, if the APS-recommended fee of $318 is charged, the out-of-pocket cost ("gap") that you would be required to pay would be circa:
Clinical Psychologist: $318 − $145.25 = $172.75
General Psychologist: $318 − $98.97 = $219.03

These are estimates, actual fees and rebates vary by provider so please do your own research for actual figures.

Question 4

Do I need a referral from a Doctor to see you?

Accepted Answer

No, you do not need a referral from a doctor to access my services.

You can book directly with me without needing to see a GP first.

Question 5

Can I claim my appointment fees under my Private Health cover?

Accepted Answer

No. As of 1 September 2025, my counselling services are no longer covered by private health insurance. This means sessions with me are privately billed, with no rebates available.

Question 6

Do you offer online appointments?

Accepted Answer

Yes. I offer online sessions via Zoom, so you can connect with me from the comfort of your own home. Online appointments are available to clients anywhere in the world (English-speaking).

A zoom link will be sent through the morning of your appointment.

Question 7

Do you work with  couples?

Accepted Answer

Yes. I work with couples and families using a Coaching and Holistic Counselling model. Sessions focus on strengthening communication, rebuilding trust, and creating healthier patterns of connection.

Question 8

What do I do if I can't attend my scheduled appointment?

Accepted Answer

When you book an appointment, that time is reserved just for you. If you can’t attend, please give at least 48 hours’ notice so your spot can be offered to another client.

You can reschedule or cancel your appointment online through our booking site, or by contacting Jodee directly on 0430 192 729.

For further details about late cancellations and fees, please see our Fee & Cancellation Policy.

Question 9

What do I do if I am unwell?

Accepted Answer

If you are unwell, we kindly ask that you do not attend your session in person. Instead, we can arrange for your appointment to be held online via Zoom.

Please give as much notice as possible so we can make the adjustment smoothly.

Question 10

Do you offer after-hours appointments?

Accepted Answer

Yes. I offer after-hours sessions on:
Monday & Tuesday (in person or online)
Thursday (online only)
Times available are 5pm, 6pm and 7pm at the rate of $163.64 + GST.

Question 11

How do I pay for my appointment?

Accepted Answer

I accept debit/credit card, bank transfer, cash and Afterpay.

For online sessions, an invoice will be sent and can be paid online using debit/credit card or ApplePay etc

Question 12

Do you provide crisis support?

Accepted Answer

No. I am not a crisis service.

If your situation is life-threatening, call Triple 000 immediately for help or visit your nearest Emergency Department.
You can also contact:
Lifeline – 13 11 14
Beyond Blue – 1300 22 4636
Suicide Call Back Service - 1300 659 467
Kids Helpline - 1800 551 800
13YARN - 13 92 76
Grief-line - 1300 845 745
1800RESPECT - 1800 737 732
Mensline Australia - 1300 789 978

Question 13

Are my sessions confidential?

Accepted Answer

Yes. Everything you share in session is confidential. The only exceptions are where I am legally or ethically required to share information, such as if:
There is risk of harm to yourself or others
There is disclosure of abuse or serious crime
Records are subpoenaed by a court

Question 14

Do you prescribe medication?

Accepted Answer

No. I am not a medical doctor and cannot diagnose conditions or prescribe medication.

Question 15

Do you see clients for Workers’ Compensation or insurance claims?

Accepted Answer

No. I work only with private clients and do not accept sessions under Workers’ Compensation, insurance claims, or third-party funded arrangements. All appointments are privately billed and due at the time of consultation.

FREQUENTLY ASKED
QUESTIONS

Where is your clinic located?

How long are appointments?

Can I see you under a Mental Health Care Plan?

Do I need a referral from a Doctor to see you?

Can I claim my appointment fees under my Private Health cover?

Do you offer online appointments?

Do you work with couples?

What do I do if I can't attend my scheduled appointment?

What do I do if I am unwell?

Do you offer after-hours appointments?

How do I pay for my appointment?

Do you provide crisis support?

Are my sessions confidential?

Do you prescribe medication?

Do you see clients for Workers’ Compensation or insurance claims?

CONNECT WITH ME

FREQUENTLY ASKED QUESTIONS

Where is your clinic located?

How long are appointments?

Can I see you under a Mental Health Care Plan?

Do I need a referral from a Doctor to see you?

Can I claim my appointment fees under my Private Health cover?

Do you offer online appointments?

Do you work with couples?

What do I do if I can't attend my scheduled appointment?

What do I do if I am unwell?

Do you offer after-hours appointments?

How do I pay for my appointment?

Do you provide crisis support?

Are my sessions confidential?

Do you prescribe medication?

Do you see clients for Workers’ Compensation or insurance claims?

CONNECT WITH ME

FREQUENTLY ASKED
QUESTIONS